Key Info


PlexKey offers custom-decorated items to its customers. Because of the nature of personalization, there are numerous aspects that go into developing the items that our clients imagine. Each stage in the process, from sourcing and product selection to decoration methods and budgets to brand alignment, proof approval, and artwork, is geared to keep your order on time, within budget, and precisely printed or produced. We'll be with you every step of the way.


Establishing a User Account

All of our clients are encouraged to create a free user profile on our website or by contacting us via e-mail. Depending on the sort of entity you represent, this information may contain your name, company name, e-mail address, shipping information, and possibly more. (For example, non-profits must submit a tax-exempt certificate, resellers must submit a resellers certificate, and so on.)


Product Inquiries

 When you work with PlexKey, you will have numerous options to select from if you or your organization are searching for distinctive, cost-effective, and high-impact ways to promote your business. With so many alternatives, you're bound to have a lot of questions regarding the things you're considering. We're here to assist you! On our website, there is a button called "Request Info" for each product. A member of our dedicated Promo Specialists Team will contact you once we receive your request.


Request for Quote

Similar to product enquiries, there is a button for getting a written quote if you already know what you want. On any product, click the "Request a quote" button, fill out the necessary details, and submit your request. If we require further information in order to provide you with a quote, we will contact you directly for clarification; however, if we have all of the information we require, you can rest easy while we generate your custom promotional product quote.


Making a Purchase

Once you have received and approved our final quote, we will issue your invoice to complete your order. 



PlexKey does not provide financing for orders. Unless specifically authorized by a member of our staff, all orders must be paid in full before any work on them can begin. When requesting quotations, product enquiries, and ordering, we recommend that you plan out your marketing campaign as well as possible, taking into account your timeframe and budget.


Proof Approval

We will offer you a free digital art proof for your approval after you send or upload your artwork and before we send your order into production. The proof is a computer-generated image of your product that shows how it will appear when printed or decorated. Before sending to production, your proof will include artwork sized to scale, imprint area dimensions, colors used, stitch count (if performing embroidery), and any other information you may need to see.



All orders for physical product will have a shipping/freight charge unless otherwise advised by a member of our team. We encourage our clients to create their own Shipping Account with FedEx or UPS and provide us with the shipping number. This will save you money on shipping, and also cut down on invoices and labor for both PlexKey and our clients. 

If you do not have a shipper number to provide us at the time of pre-payment, we will keep your credit card on file, and we will bill you for shipping 1-3 weeks after your order delivers. 



The size of your order, the type of product, and the final delivery location(s) all play a part in delivering your order. We will need to know if your delivery location is commercial or residential, do yo have a lift gate, freight elevator, front door, back door etc...If we attempt to deliver your order and the information provided was not accurate, the shipping carrier may charge you additional handling fees. 

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