Frequently asked questions

Yes. PlexKey focuses on B2B programs — bulk branded merchandise, corporate gifting, onboarding kits, sales enablement, and event giveaways — supported by account management, PO-based purchasing, and scalable fulfillment.

Technology, healthcare, manufacturing, construction, financial services, education, nonprofit, and government. We tailor merchandise by audience, use case, and compliance requirements for each vertical.

Brief → curated product list and quote → artwork upload and proofing → production → kitting and fulfillment → tracking and post-order review. Rush schedules and pre-production samples are available when needed.

Yes. We routinely work under NDAs and adhere to brand standards, color specs, and usage rules across all merchandise and packaging.

MOQs vary by product and imprint method. Many core items start at 25-100 units; some specialty items require higher MOQs. We'll recommend alternatives if you need smaller runs.

Typical production is 7-14 business days after proof approval. Expedited 1-, 3-, and 5-day options may be available depending on inventory, imprint, and capacity. Tell us your in-hands date and we'll reverse-plan to hit it.

Yes, when timelines are confirmed at approval and shipping methods align with the date. We offer split-ship, multi-location, and direct-to-venue delivery with tracking.

Use the volume pricing shown on every product for tiered numbers, or request a curated list from a specialist. We provide multi-quantity options to optimize budget versus impact.

We accept POs (subject to approval), credit cards, and ACH. Net terms are available for qualified organizations. We support tax-exempt orders, W-9, and standard vendor onboarding.

Screen print, embroidery, laser engraving, deboss/emboss, pad and UV printing, heat transfer, sublimation, DTG/DTF, and custom packaging. We recommend a method based on material, artwork, durability, and budget.

Vector files (AI, EPS, PDF) with outlined fonts are preferred. Provide Pantone (PMS) spot colors when color accuracy matters. We can assist with cleanup and conversions if needed.

Every order includes a digital proof for approval. Blank, pre-production, and spec samples can be arranged; fees may apply and can be credited on qualifying orders.

Yes. Approved art, PMS values, and imprint notes are stored securely to speed future orders and keep every program consistent.

Yes. We build branded portals for teams and affiliates, manage stock, handle kitting and on-demand orders, and ship globally. Budget controls and approval workflows are available.

Yes. We assemble multi-item kits, personalize by recipient, and ship to thousands of addresses using CSV uploads or API workflows.

Yes. We ship globally and can advise on duties, paperwork, and product restrictions to minimize delays.

We curate products using rPET, bamboo, organic cotton, recycled paper, and FSC-certified packaging, and can prioritize vendors with verified sustainability practices.

Products can be specified to comply with requirements such as CPSIA and California Proposition 65. We can provide documentation on request and advise by industry.

We vet suppliers, confirm proofs, and spot-check production. If there's a manufacturing error on a compliant, approved order, we reprint or replace per our quality policy.

Custom items aren't returnable for buyer's remorse. Defects or errors caused during production are corrected with reprint or replacement after review.